Fulfillment Policy

At RTI Tax & Accounting, we’re committed to providing the highest quality tax preparation and planning services to help you through the complex and frequently changing tax compliance requirements. To ensure clarity we’ve outlined our fulfillment policies below. These guidelines explain our approach to refunds, deliveries, returns, and cancellations.

Refund Policy

Your satisfaction is our priority! While we do not offer refunds, we will promptly correct any billing errors and refund any overcharged amounts. Please note that we accept payments in U.S. dollars. If you have any questions about the refund process, feel free to reach out to us at info@rtitax.com.

Delivery Policy

We deliver completed tax returns in print and/or digital format. Physical deliverables are sent via priority mail with tracking or available for pick up at our office, while digital files are securely shared through our Online Portal. For specific timelines and delivery details, contact us at info@rtitax.com.

Return Policy

Because of the nature of our services, returns are typically unnecessary. However, if you have any concerns about the quality of our work, please don’t hesitate to reach out. Our team is happy to address any issues and find a solution that works for you.

Cancellation Policy

We understand that plans can change, and we respect your right to discontinue our services. Here’s what you need to know:

  • Your Right to Cancel – If you decide to stop using our services for any reason, we encourage open communication so we can address any concerns.
  • Payment for Services Rendered – Any services provided up to the cancellation date will be billed as outlined in the engagement letter.
  • How to Cancel – Simply email us at info@rtitax.com, and we’ll guide you through the next steps.

Please note that our engagement with you may contain additional terms regarding cancellations, including potential fees or final billing details.

Need Additional Help?

If you have any questions or need clarification on our fulfillment policies, we’re here to help! Contact us anytime at info@rtitax.com. At RTI Tax & Accounting, we value reliability, client trust, and providing our services with integrity. We appreciate the opportunity to serve you and look forward to assisting with all your tax and accounting needs.